Eligibility for refunds

If you're not satisfied with our proxy and scraping solutions, you’re eligible for a refund if you meet all of the following conditions:

1. Purchase method – you have bought the product via our self-service
2. Payment method – your payment was not made with cryptocurrency
3. Refund window – you requested the refund within 14 days of the first purchase date.
4. You haven’t used a free trial for the purchase.
5. You requested a refund for the first purchase within a specific service type. However, it was not for later payments with that particular type.
6. You haven't purchased an Enterprise plan for any product.
7. You haven't exceeded the usage:

For proxies, you have not used more than 20% of your plan’s data traffic or 1 GB, whichever is reached first.

For scraping solutions, you have not used more than 20% of your plan.

We won't issue a refund in cases of platform abuse or breach of our Terms and Conditions.

Payment processing

Get in touch with our support team to request a refund. If your request is approved, we’ll initiate a refund to your payment card (or original method of payment, if possible). It shouldn’t take more than 5 business days to reach you.

Note: Decodo reserves the right to modify and update this policy at its sole discretion at any time, for any or no reason, and without notice or liability.

Need assistance?

Can't find an answer have questions about our refund policy? Contact our 24/7 support team via LiveChat.