Junior Technical Customer Support Specialist (Evening Shift)
We are seeking an enthusiastic Customer Success Specialist (Evening Shift, Hybrid) to deliver exceptional live chat and email support for our clients in English and Lithuanian. No prior experience is required - we are looking for an empathetic, eager-to-learn communicator who can collaborate with technical teams to resolve user queries, refine support workflows, and build lasting client relationships.
About us:
At Decodo, we’re crazy about big data and all things technology. Driven by the same passion, we create user-friendly solutions to even the most complex data-gathering challenges. Forget about hierarchies – we value fresh ideas and thrive on daily collaboration to bring them into reality. With our strong ownership mindset, we take pride in our work, celebrate our wins, and learn from our failures. Sounds like you? Become a part of a dynamic and innovative team that's shaking things up in the tech industry.
Your responsibilities:
- Deliver exceptional customer experiences by resolving client inquiries promptly and accurately via live chat and email.
- Address questions directly, providing trustworthy information and practical solutions to meet customer needs.
- Analyze, refine, and continuously elevate customer success workflows and operational performance.
- Partner closely with engineering and technical teams to grasp core business logic and underlying product architecture.
- Cultivate strong, lasting relationships with clients to convert satisfied users into long-term brand advocates.
Your experience or skills:
- No prior experience necessary—we prioritize enthusiasm, adaptability, and a strong drive to learn.
- Strong written and verbal communication skills in both English and Lithuanian.
- Willingness to work full-time during evening hours (5:00 PM – 1:00 AM) in a flexible hybrid arrangement.
- High energy, collaborative mindset, and a proactive approach to tackling challenges alongside your team.
- Strong empathy and active listening skills to ensure every client feels valued and supported.
- Natural curiosity and a passion for personal and professional development.
- A helpful, grounded, and supportive attitude toward both clients and internal teammates.
Salary:
Gross salary: 1500-1900 EUR/month
Keep in mind that we are open to discussing a different salary based on your skills and experience.
Perks & Benefits
Well-being
Feeling good is your job #1, and we've got your back with plenty of options for taking care of your physical and mental health.
Career growth
We're all about growth here. Whether it's through online training, onsite courses, international conferences, or working on personal development plans.
Building memories
From popping champagne over milestones to going on workations, we're always finding new ways to have a blast and make memories as a team.
Learning & development
We'll help you reach new heights with internal career opportunities, knowledge sharing and skill building. Let's soar together!
Hybrid work
Get the best of both worlds – work from our well-equipped, cozy office or the comfort of your own home.
Flexible Hours
Why choose between work and play when you can have both? With a flexible schedule, you can easily make time for the things that matter most.
Vacation Boost
Loyalty pays off. Literally, the longer you work with us, the more vacation days you get! Add that sweet extra day to your existing ones.