This Privacy Notice explains how UAB "Data troops" ("we," "us," or "our") collects, uses, and processes your personal data when you interact with our AI Chatbot ("the Chatbot") for customer support operations. We are committed to protecting your privacy and ensuring transparency about our data practices in compliance with the General Data Protection Regulation (GDPR).
1. Who is the Data Controller?
UAB "Data troops" Švitrigailos str. 34 Vilnius, Lithuania. Legal Entity Code: 305893779.
Email: support@decodo.com
Website: /
2. Contact Details
For data protection-related inquiries, please contact us using the email address: privacy@decodo.com.
3. What Personal Data Do We Process?
When you interact with our Chatbot, we may process the following categories of personal data:
Identity Data: Your name, title, company name.
Contact Data: Your email address.
Interaction Data: Transcripts of your conversations with the Chatbot, including your questions, requests, and the Chatbot's responses. This may include details about your inquiries, product feedback, and customer service history.
Technical Data: Your IP address, browser type and version, operating system, device type, and other technology on the devices you use to access our services.
Usage Data: Information about how you use our website, products, and services.
Any other personal data you voluntarily provide during your interaction with the Chatbot that is relevant to your support request.
Special Categories of Personal Data: We do not intentionally collect any special categories of personal data (e.g., data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health data, genetic data, biometric data, or data concerning a person's sex life or sexual orientation) through our Chatbot. We kindly request that you do not share such sensitive information with the Chatbot unless explicitly requested and deemed absolutely necessary for your specific support request, in which case we will seek your explicit consent.
4. Source of Personal Data
The personal data we process through the AI Chatbot is primarily obtained directly from you, the data subject, through your interactions and conversations with the Chatbot. This includes the information you actively type or provide, as well as certain technical and usage data automatically collected while you use the Chatbot (e.g., IP address, device type). In some cases, if you previously interacted with our company or services, certain existing data (e.g., your customer ID, recent orders) might be securely accessed from our internal systems to provide a more personalized and efficient support experience. This is done with appropriate safeguards and only where relevant to your current inquiry.
5. Purposes of Processing Personal Data
We process your personal data collected via the Chatbot for the following purposes:
To Provide Customer Support: To answer your questions, resolve your issues, provide information about our products/services, and guide you through our offerings.
To Improve Our Services: To analyze Chatbot interactions to enhance the Chatbot's accuracy, efficiency, and ability to understand and respond to user queries, as well as to improve our overall customer support operations and product/service offerings.
To Facilitate Human Agent Handoff: If the Chatbot cannot resolve your query, to seamlessly transfer your conversation and relevant context to a human customer support agent to continue assisting you.
To Personalize Your Experience: To tailor Chatbot responses and information based on your previous interactions or known preferences (where applicable and appropriate).
For Internal Training and Quality Assurance: To train our AI models and human agents, and to monitor the quality of our customer support services.
To Detect and Prevent Fraud or Misuse: To ensure the security and integrity of our services and prevent fraudulent or inappropriate use.
To Comply with Legal Obligations: To meet any legal or regulatory requirements that may apply to us.
6. Legal Basis for Processing
We rely on the following legal bases for processing your personal data:
Contractual Necessity (GDPR Art. 6(1)(b)): Processing is necessary for the performance of a contract to which you are a party or in order to take steps at your request prior to entering into a contract (e.g., providing information about our services, fulfilling a support request).
Legitimate Interests (GDPR Art. 6(1)(f)): Processing is necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms. Our legitimate interests include:
Consent (GDPR Art. 6(1)(a)): In specific situations, if we process special categories of personal data or for certain non-essential purposes (e.g., specific optional feedback that goes beyond core support), we will seek your explicit consent. You have the right to withdraw your consent at any time (see Section 10).
Legal Obligation (GDPR Art. 6(1)(c)): Processing may be necessary for compliance with a legal obligation to which we are subject (e.g., retaining records for tax or auditing purposes).
7. Recipients of Personal Data
We may share your personal data with the following categories of recipients:
- Internal Teams: Our customer support agents, technical support teams, product development teams, and legal/compliance departments, on a need-to-know basis.
- Third-Party Service Providers:
- IT Support and Maintenance: Vendors who assist with the technical operation and maintenance of our systems.
- Professional Advisors: Lawyers, auditors, and insurers providing professional services to us.
- Governmental & Regulatory Authorities: When required by law or necessary to protect our rights.
We ensure that all third-party service providers are contractually bound to implement appropriate security measures and only process your data according to our instructions and applicable data protection laws.
8. Transfers of Personal Data to Third Countries
Your personal data may be transferred to, and processed in, countries outside the European Economic Area (EEA) where data protection laws may not be as comprehensive as those within the EEA. When we transfer your personal data outside the EEA, we ensure that appropriate safeguards are in place to protect your data, such as:
9. Data Retention Period
We will retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider:
Generally, Chatbot interaction data and related personal data will be retained for a period of up to 3 years to allow for service improvement, historical reference for customer support, and compliance with our legal obligations. After this period, your data will be securely deleted or anonymized so that it can no longer be associated with you.
10. Your Data Protection Rights
Under the GDPR, you have the following rights regarding your personal data:
11. Right to Lodge a Complaint with a Supervisory Authority
If you believe that our processing of your personal data infringes data protection laws, you have the right to lodge a complaint with a competent supervisory authority, in particular in the Member State of your habitual residence, place of work, or place of the alleged infringement. In Lithuania, it is the State Data Protection Inspectorate (VDAI).
12. Automated Decision-Making and Profiling
Our AI Chatbot primarily provides information, answers questions, and directs you to relevant resources or human agents. It does not make decisions based solely on automated processing (including profiling) that produce legal effects concerning you or similarly significantly affect you, without human intervention. In cases where the Chatbot might recommend a product or service, or categorize your query, these are preliminary steps designed to assist a human agent or streamline your journey, and do not constitute final, legally binding decisions. Any significant decisions affecting you will involve human oversight and discretion.
13. How We Secure Your Data
We are committed to ensuring the security of your personal data. We implement appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, and destruction. These measures include:
14. Changes to This Privacy Notice
We may update this Privacy Notice from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Notice on our website with a new "Last Updated" date. We encourage you to review this Privacy Notice periodically.
Last Updated: November 10, 2025