QA specialist

About us:

At Decodo, we’re crazy about big data and all things technology. Driven by the same passion, we create user-friendly solutions to even the most complex data-gathering challenges. Forget about hierarchies – we value fresh ideas and thrive on daily collaboration to bring them into reality. With our strong ownership mindset, we take pride in our work, celebrate our wins, and learn from our failures. Sounds like you? Become a part of a dynamic and innovative team that's shaking things up in the tech industry.

Your responsibilities:

• Build and nurture strategic relationships with SMB accounts, engaging and managing senior stakeholders.
• Analyze business needs, conduct research, and translate insights into tailored account strategies.
• Lead regular business reviews to align on objectives, assess key metrics, and track progress in executing account plans.
• Drive business growth by identifying and capitalizing on commercial opportunities (upsell, cross-sell, contract renewal) within your portfolio.
• Ensure a smooth customer journey during product adoption and deployment by offering consultative guidance across our solutions.
• Monitor account activity proactively and oversee revenue retention efforts.
• Champion customer needs by working with internal teams to enhance their experience, resolve challenges, and influence product development.
• Manage your sales funnel and contribute to process improvements that drive operational efficiency.
• Maintain up-to-date Salesforce and analytics data, tracking opportunities, funnel performance, and account developments.